7/25/2023 0 Comments Snagit windows 7My original post stated: “When I come across perplexing and persistent problems like this (I’m like you and won’t give up), I try it on a clean install. No, you don’t need to do a clean install, just a clean boot.How would you do a clean install for every product? If it doesn’t work in a clean environment, then things get *really* complicated, like starting to suspect various hardware drivers. ![]() In drastic cases, a clean install might be in order. I either create a virtual environment using something like Windows Virtual PC or I restore a clean image of my OS using Acronis True Image (then restore my current environment afterward).Īnyway, if it works OK in a clean environment, you know there’s something in your current configuration. When I come across perplexing and persistent problems like this (I’m like you and won’t give up), I try it on a clean install. I came across one minor error and contacted tech support, whereupon they said “We should update you to 9.1.3 since that’s the only version that’s windows 7 supported.” Thus, you definitely want the latest version, which I’m sure is what you’re trying to install. I use SnagIt on Win7 Ultimate 圆4 just fine. Sorry for the long story, but there might be a clue as to what is happening.īoy, if Techsmith tech support can’t get you through this, it’s gonna be a tough road. BTW each time I’ve tried the installation it has been after a fresh boot, 1) anti-virus, anti-spyware, firewall disabled, 2) no other apps running other than typical services. After aborting, Snagit shortcuts showed up on desktop and start menu but point to nothing. – again it hung but with “6 seconds remaining”. Installation still failed.īeing a glutton for punishment I tried the Snagit installation on my laptop with Win 7 Home Premum 32 bit. I deleted all these and tried removing all registry keys referring to Techsmith use Norton utilities. After aborting there was no executable left and only a couple of empty folders in Programs/Techsmith/Snagit folder. Installation proceeded but hung again at 2 sec. This did the job because then I could successfully start the installation again. I did this but attempted re-installation never got off the ground, the Windows Installer said that Snagit was not there! At Techsmith’s advice I then used Microsoft’s uninstall utility cleanup tool. I decided to uninstall it and try it again but Snagit would not un-install! Techsmith then told me to delete all files in the Programs/Techsmith/Snagit folder and delete two registry keys. I was still unhappy with this and wanted a truly “clean” install. Techsmith suggest creating my own shortcut to the executable and this did work – Snagit and Snagit Editor worked (no add-ins installed). I found no shortcuts for Snagit on Desktop nor Start menu after the abort, but seemingly all files are there in the Programs directory. Even after hours of waiting, it never completes and I have to end the process. Every time I try to install Snagit the installation hangs at the very end (invariably with “2 seconds remaining”). I found all Office apps and IE 8 suffered from the problem. Techsmith says Snagit 9 fully supports Win 7 64-bit but did say that there were reported problems with Outlook and Word and not with IE 8. ![]() I disabled and removed these add-ins and the problem went away. ![]() IE 8 and all Office (v 2007) components kept crashing for no apparent reason. The easy part, which I worked out, was the Snagit Add-In when I installed Snagit on my Win 7 Pro (64-bit). I’m not faulting Techsmith, but may get over the hurdle is someone else had the same problem and found a solution. I’m wondering if anyone else has had this problem and found a solution for it. I’ve been working with Techsmith to solve the problem but without success at this point. When I switched to Win 7 I had a) installation problems, and b) misbehaving Snagit add-ins for MS Office and IE 8. For years I have used Snagit with all versions of Windows and find it, for me, a very useful tool.
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